ThyssenKrupp Mannex

Service

In addition to high-quality products, ThyssenKrupp Mannex offers a comprehensive service package ranging from competent consultation to after-sales services.

• Customized solutions
• Financing
• Logistics
• Quality Management System

Get in contact with us
more

1. Customized solutions

Customized solutions and project assistance are important elements of our services. According to the principle „one face to the customer“, we are competent partners for materials, customer‘s individual product and quality requirements, financing schemes and transport solutions.

2. Financing

Long-standing business relations with internationally operating banks and with private and state-owned credit insurers in the sector of financing and credit risk management enable us to offer services such as:

•	Structured trade finance
•	Structuring of medium and long-term project financing
•	Financing via counter-trade and barter transactions

top

3. Logistics

We maintain a well-established network of logistic partners enabling us to offer tailor-made services:

•	Organization and management of all transportation means based on customer’s and product requirements
•	Handling of complex transportation structures especially in the international project business
•	Complete handling of order documents

top

4. Quality Management System

To be successful we need the confidence of both our customers and our suppliers. To achieve this aim we continuously work on our Quality Management System.

Principles of Quality Policy

Our world-wide business activities on numerous markets with extremely different requirements demand a high degree of flexibility both on our part and on the part of our subcontractors.

Our organization is geared to meet this challenge and to supply goods and services that will fully satisfy, if not exceed, the quality expectations and requirements of our customers. Achieving customer satisfaction requires customer-mindedness – a philosophy which best describes our quality goals.

This requires:

•	Reliability in the supply of quality products and services
•	Professional advice and order execution
•	Avoiding rather than correcting mistakes
•	Building and maintaining customer and subcontractor relationships based on commitment, trust and confidence
•	Ensuring that the quality commitments entered into with the customer and the subcontractor are made known to and observed by all internal functions involved.
•	Our quality system has been certified according to EN ISO 9001:2008